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HEXALOCK
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HELP AND SUPPORT

FAQ


What is the compatibility of HexaLock protected EXE files on CD’s in the Vista Operating System?

What operating systems can be used to run the AutoLock Wizard?

Can already made discs be upgraded to run in the Vista operating system?

I cannot open a protected PDF

What is the compatibility of HexaLock protected content files on CD’s in the Vista Operating System?

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Administrator issue

The HexaLock CD copy protection system requires direct access to CD-ROM drives in order to authenticate copy protected discs. Windows 2000 and Windows XP operating systems prevent applications from accessing storage devices directly if a user that does not have a local administrator privilege attempts to run them. This limitation prevents HexaLock protected CD's from completing the disc authentication procedure. In that case, the program execution is stopped and the following message is displayed: "You must be a local administrator to run this program".

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Download utility

Files Packed with Unsupported Installers are not Detected by AutoLock Wizard

The HexaLock AutoLock Wizard allow to protected executable files stored in InstallShield archives ver. 5 or 6 only. AutoLock Wizard is unable to browse other archive types. Therefore, .EXE files that are packed within these archives will not show in the "Select files to protect" page of AutoLock Wizard.

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